A hand, without the fuss

Find quick answers in Profile → Help and support. If something goes wrong, open a request there and read the reply in the same place.

Subscriptions and purchases

To cancel, open Profile → Manage or cancel subscription and follow Apple or Google’s steps. Deleting the app or account does not cancel your subscription. To recover a purchase, use Restore purchases with the same store account.

Your store decides refunds: Apple · Google Play.

Photos, diary and backups

Photos give estimates: check ingredients, amounts and results. You can always log a meal by hand. Turn on no-numbers mode in Profile if you prefer.

Signing in with Google or Apple does not move your diary on its own. Turn on Account backup in Profile, then recover it using the same account on another phone. There is also an encrypted backup with a recovery code: keep the code safe, as nobody at Mi Panza can open that backup without it.

Delete your account and data

  1. In the app: Profile → Your account → Delete my account. Confirm and, if you used Apple, sign in again to disconnect your Apple account.
  2. Without the app: email [email protected] from your account’s email address, with the subject “Delete my Mi Panza account”.
  3. We will verify that the account belongs to you before deleting it. Do not send passwords, bank details or the full recovery code. If you used the app without an account, provide only your backup reference if you have it.

We delete the account, email contacts, and linked support, analytics and backups. Minimum quota and cost records are kept for up to 30 days; billing records are kept for reconciliation and applicable obligations. Data saved in Apple Health or Health Connect is not deleted. Delete your local diary data from within the app.

Emails

Emails are optional. Turn tips off in Your account or use the unsubscribe link in an email. You do not need to delete your account.

Contact

[email protected]. Avoid sharing medical or payment information in requests. Mi Panza organises your diary and meals; it does not replace healthcare.

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